Understanding the Kano Model | How Customer Satisfaction Changes with Performance
0:24
YouTubeLaurence Gartside
Understanding the Kano Model | How Customer Satisfaction Changes with Performance
👉 Free Ops Mini Course: https://hub.rowtonstraining.com/forgotten-fundamentals-of-operations-management ------------------------------------------------------------------------- Not all improvements make customers happier — and that’s where the Kano Model comes in. In this short video, we explore how customer satisfaction changes ...
1.1K views9 months ago
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