T-Mobile Is Forcing Legacy Plan Customers Onto Its Current Plans ...

Since last fall, T-Mobile has been led by Srini Gopalan, who officially became CEO on Nov. 1. He has repeatedly expressed his goal of making T-Mobile a digital-first company and has recently been ...

T-Mobile is facing backlash for revoking a privilege that customers used when chatting with customer support representatives ...

Seemingly every brand offers some kind of loyalty program, but only a handful are really worth it. T-Mobile’s Magenta Status is one of them. Magenta Status is a free loyalty program for all postpaid T ...

T-Mobile has made it loud and clear, time and time again, that it isn’t afraid to raise prices, add fees, or restrict discounts, even if it leads to customer backlash. Despite recent struggles to ...

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T-Mobile has partnered with OpenAI to develop IntentCX, an AI platform for automating and enhancing customer service. IntentCX will leverage AI to provide personalized, proactive, and real-time ...

T-Mobile is using AI to proactively resolve customer issues, aiming to eliminate the need for support calls altogether. Voice AI now handles about half of customer service calls, contributing to over ...